BeckTek was established in 2004 as a Technology Management Firm dedicated to helping business owners and executives in Professional Services (such as Accounting, Financial or Insurance), Manufacturing, Construction or operating a small business, enjoy Stress Free IT by delivering computer support and IT solutions that just plain work.
For over a decade we have helped numerous clients in Greater Moncton and around New Brunswick lower their business risks, improve efficiencies and increase profitability. Along the way we’ve been awarded the prestigious Greater Moncton Excellence Award for Service Excellence, the ONLY IT firm to have been bestowed that honor. In 2014 BeckTek also received a Times Transcript Reader’s Choice Award.
Working with BeckTek you can expect:
- Live People and Lightning Fast Response Times. Your call will be answered live or returned within 60 minutes or less. You shouldn’t have to endure delays of hours or even days for someone to get around to helping. We can fix most problems remotely within minutes and if not, we will send a specialist on-site to take care of the issue.
- Help Solving Your Business Problems. We provide business solutions to business problems. We don’t try to sell you the latest techno gizmo – instead – we listen to your business problem and offer several strategies to resolve the ROOT of the problem.
- Good Old Fashioned Customer Service. We work hard to maintain client loyalty and satisfaction. Matter of fact, after a decade, the very first clients to join us when our doors opened are still clients.
- Blame Games Gone Forever. Sound familiar – The phone company says the problem is with your network, but the network company says the problem is with the phone service? We take ownership of any tech issue and will work to ensure it gets successfully resolved; saving you the time, productivity, and stress.
- No Techno Babble or Geek Speak. Every industry has its own language, and nothing is more intimidating that having someone ‘explain’ things to you with terms and acronyms you have never heard before. You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”.
- Projects Completed On Time AND Budget. There will be absolutely no nickel and diming as we support your company. In the unregulated IT Industry this sometimes happens by unethical and incompetent technicians. We make no excuses. We guarantee the completion of your IT support projects ON BUDGET and ON TIME. No surprises.
- 100% Satisfaction Guaranteed. You deserve complete satisfaction with our products and services. We’ll go the extra mile to ensure you are happy, that is our commitment to you. No hassles, no problems.
- Provide the Keys to the Kingdom. Each of our clients has a documented copy of their network information, their passwords, and configuration information. This information is updated on a regular basis to account for any changes and is done transparently. It is YOUR business and YOUR network – your IT guy shouldn’t hold you hostage with the passwords to your network. Having complete knowledge and documentation is essential to protecting your business.
- Accurate Billing. Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you are paying for